Privacy Policy

StreamLine Marketing

Last Updated: February 5, 2026

This Privacy Policy explains how StreamLine Marketing ("StreamLine Marketing", "we", "us" or "our") collects, uses, discloses and protects personal information when you visit our website at streamlinemarketing.org, use our AI voice agents, chatbots and automation services, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal data in a way that is transparent, secure and compliant with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and (where applicable) the California Consumer Privacy Act (CCPA).

Important: By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, you should stop using our services and contact us if you have questions.

What personal data we collect
How we use and share your information
How long we keep your data
Your privacy rights and how to exercise them
How we use cookies, tracking technologies and AI models
Who to contact if you have questions or want to make a complaint

1. Who We Are
2. What Information We Collect
3. How We Use Your Information
4. How We Share Your Information
5. Call Recordings and Transcripts
6. Data Retention
7. Your Privacy Rights
8. Data Security
9. International Data Transfers
10. Marketing Communications
11. Cookies and Tracking Technologies
12. Children's Privacy
13. Third-Party Links and Services
14. Changes to This Privacy Policy
15. Contact Us
16. Additional Information for Specific Jurisdictions

1. Who We Are

StreamLine Marketing is a sole trader business established in the United Kingdom. We operate in the field of AI voice agents, chatbots and automation for marketing and customer engagement.

Data Controller:
StreamLine Marketing
Website: streamlinemarketing.org
Email: [email protected]
Location: United Kingdom

For the purposes of UK GDPR and the Data Protection Act 2018, we are the data controller of personal data we collect about you, unless we state otherwise. For some services where we process personal data on behalf of our clients (for example, when deploying AI agents for their end users), we act as a data processor. In those cases, our processing is governed by a data processing agreement with the relevant client.

2. What Information We Collect

We collect different types of information depending on how you interact with us and our services. This may include:

2.1 Information you provide directly

Contact details (such as your name, email address, phone number, job title and organisation) when you fill in a form, book a call or contact us.
Account and billing details if you become a customer (such as invoicing contact details and payment-related information handled via our payment providers).
Content of communications you send to us (such as support requests, feedback or enquiries).
Inputs you provide to our AI voice agents, chatbots or automation flows when you interact with them directly as a user.

2.2 Information collected automatically

When you visit our website or use our services, we automatically collect certain technical data, including:

Device and browser information (such as IP address, device type, operating system, browser type and version, screen resolution).
Usage information (such as the pages you visit, the time and date of your visit, referring/exit pages, time spent on pages, clicks and interactions).
Log data and diagnostic information relating to the use and performance of our AI systems and integrations.

2.3 Information we process on behalf of our clients

When our clients deploy our AI voice agents, chatbots or automation solutions to communicate with their end users, we may process personal data such as:

Contact details and identifiers (for example, name, phone number, email, social handle) of their leads and customers.
Conversation content, call recordings and transcripts, chat logs and automation events.
Outcome data (such as bookings, purchases, preferences, tags and segment information).

3. How We Use Your Information

We use personal data for the following purposes and rely on the legal bases indicated:

Providing and improving our services – to operate, maintain and improve our website, AI voice agents, chatbots and automation tools (legal basis: performance of a contract, legitimate interests).
Responding to enquiries – to communicate with you, provide support and answer questions (legal basis: performance of a contract, legitimate interests).
Setting up and managing client accounts – including onboarding, billing, subscription management and service notifications (legal basis: performance of a contract, legitimate interests, legal obligations).
Analytics and performance – to monitor usage, measure performance, improve accuracy of AI models and enhance user experience (legal basis: legitimate interests, consent where required by law).
Marketing and business development – to send you information about products, services, news and events that may be relevant to you (legal basis: consent, legitimate interests, subject to PECR/CCPA rules).
Security, fraud prevention and compliance – to protect our services, investigate suspicious activity, and comply with legal obligations (legal basis: legitimate interests, legal obligations).

4. How We Share Your Information

We do not sell your personal data. We may share personal data in the following circumstances:

Service providers and sub-processors – trusted third parties who help us deliver our services, such as hosting providers, communication platforms, analytics tools, AI model providers and payment processors.
Clients and end users – where we process data on behalf of clients, we share conversation outputs, analytics and related data back with that client in line with our contract with them.
Legal and regulatory – where required to comply with laws, regulations, court orders or lawful requests from public authorities.
Business transfers – in connection with a merger, acquisition, restructuring or sale of all or part of our business, where permitted by law and subject to appropriate safeguards.

5. Call Recordings and Transcripts

Important: When you interact with our AI voice agents or telephony systems, calls may be recorded and transcribed. These recordings and transcripts may be reviewed by humans to improve quality, safety and performance, and to assist our clients with their customer interactions.

Where required by law, we will notify you that a call is being recorded at the start of the call. You may choose to end the call if you do not wish to be recorded. We use appropriate technical and organisational measures to protect call recordings and transcripts and limit access to authorised personnel only.

6. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law. Retention periods vary depending on the type of data and the context in which it is processed, for example:

Client account and billing records: kept for the duration of the relationship and for a reasonable period thereafter to comply with legal and tax obligations.
Call recordings, transcripts and chat logs: retained for a period agreed with our clients (typically between 90 days and 24 months), unless we are required to keep them for longer for legal, regulatory or dispute-resolution purposes.
Marketing contact details: kept until you unsubscribe or object to receiving marketing from us, or until your details are otherwise outdated.

7. Your Privacy Rights

Depending on where you are located and subject to certain conditions and exemptions, you may have the following rights in relation to your personal data:

Right of access – you can request a copy of the personal data we hold about you, together with information on how we process it.

Right to rectification – you can request that inaccurate or incomplete data be corrected or updated.

Right to erasure – in some cases you can ask us to delete your personal data (for example when it is no longer needed, or you withdraw consent and there is no other legal basis to keep it).

Right to restriction – you can ask us to restrict the processing of your data in certain situations (for example while we verify its accuracy or our grounds for processing it).

Right to data portability – you can request a copy of certain personal data in a structured, commonly used and machine-readable format, and ask us to transfer it to another controller where technically feasible.

Right to object – you can object to our processing of your data where we rely on legitimate interests, and you can object at any time to the use of your personal data for direct marketing.

Rights relating to automated decision-making – where we use automated decision-making that has legal or similarly significant effects, you may have the right to obtain human intervention, express your point of view and contest the decision.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.

8. Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, encryption where appropriate, regular monitoring, logging and staff training.

9. International Data Transfers

We are based in the United Kingdom but may use service providers located in other countries, including outside the UK and European Economic Area. Where we transfer personal data internationally, we ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or other lawful transfer mechanisms.

10. Marketing Communications

If you subscribe to our mailing list or become a client, we may send you emails about our services, features and events. You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly. We will still send you essential service communications where necessary (for example, billing or security notices).

11. Cookies and Tracking Technologies

We may use cookies and similar technologies on our website to enable essential functionality, understand how our site is used, improve performance and deliver relevant content. Where required by law, we will request your consent before setting non-essential cookies. You can manage your cookie preferences via your browser settings and, where available, our cookie banner or settings centre.

12. Children's Privacy

Our website and services are not directed at children and we do not knowingly collect personal data from anyone under the age of 13 (or other minimum age in your jurisdiction) without appropriate parental or guardian consent. If you believe that a child has provided us with personal data without such consent, please contact us and we will take steps to delete the information where required.

13. Third-Party Links and Services

Our website and services may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices of those third parties, and this Privacy Policy does not apply to them. We encourage you to review the privacy notices of any third-party sites or services you visit or integrate with.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or for other reasons. When we make material changes, we will post the updated version on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

15. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or our handling of personal data, you can contact us at:

StreamLine Marketing
Email: [email protected]
Website: streamlinemarketing.org
United Kingdom

You also have the right to lodge a complaint with your local data protection authority if you are unhappy with how we handle your personal data. In the UK, this is the Information Commissioner's Office (ICO).

16. Additional Information for Specific Jurisdictions

16.1 United Kingdom

For individuals in the UK, we process personal data in accordance with UK GDPR. You have the rights set out in Section 7, and you may contact the ICO or your local supervisory authority if you have concerns about our data handling.