TERMS OF SERVICE

StreamLine Marketing

Last Updated: February 5, 2026

This Terms and Conditions Agreement ("Agreement") sets out the legally binding terms that govern your use of StreamLine Marketing's website at streamlinemarketing.org, our AI voice agents, AI chat assistants, CRM automation services, and any other products or services we provide (collectively, the "Services").

By accessing our website or using our Services, you enter into a binding agreement with StreamLine Marketing ("StreamLine Marketing", "we", "us" or "our"). Please read these terms carefully before using our Services.

We have written these terms to be as clear and straightforward as possible. They are designed to protect both you as a client or visitor, and us as a service provider — so that expectations on both sides are transparent, fair, and enforceable under applicable law, including the laws of England and Wales, the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and (where applicable) the California Consumer Privacy Act (CCPA).

Important: By continuing to use our website or Services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, you must stop using our Services immediately and contact us if you have any questions.

These Terms cover:

  • Who may use our Services and under what conditions

  • What our Services include and what they do not include

  • Payment terms, billing, and cancellation rights

  • Intellectual property ownership and usage rights

  • Limitations of liability specific to AI-powered services

  • Your responsibilities as a client using our AI systems

  • How disputes are handled and which laws apply

  • How and when these Terms may be updated

Table of Contents

1. INTRODUCTION AND ACCEPTANCE

These Terms of Service ("Terms") are a legal agreement between you ("Client," "you," or "your") and StreamLine Marketing, a sole trader operating in the United Kingdom ("we," "us," or "our"). By purchasing, accessing, or using our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our services.

2. DEFINITIONS

2.1 "AI Services" means artificial intelligence-powered solutions including AI voice agents, AI chatbots, marketing automation systems, and related digital marketing services.

2.2 "AI Voice Agent" means an automated telephony system that uses artificial intelligence to conduct voice conversations with customers or prospects.

2.3 "AI Chatbot" means an automated messaging system that uses artificial intelligence to conduct text-based conversations through websites, messaging platforms, or other digital channels.

2.4 "Client Data" means all data, content, materials, and information provided by you or your customers to our AI Services.

2.5 "Deliverables" means the specific AI systems, configurations, integrations, and documentation we provide to you as part of our services.

2.6 "Setup Fee" means the one-time fee charged for initial configuration, customization, and deployment of AI Services.

2.7 "Monthly Recurring Fee" means the ongoing monthly subscription fee for continued access to and support of AI Services.

2.8 "Service Level Agreement" or "SLA" means the uptime and performance commitments specified in Section 11.

2.9 "Third-Party Platforms" means external software, services, or platforms that integrate with our AI Services, including but not limited to GoHighLevel, CRM systems, and communication platforms.

2.10 "Training Data" means the information, scripts, responses, business rules, and other materials used to configure and train AI Services for your specific business needs.

3. SERVICES PROVIDED

3.1 Service Description

We provide AI-powered marketing and communication solutions for local businesses, including:

  • AI Voice Agents for inbound and outbound calling

  • AI Chatbots for websites and messaging platforms

  • Marketing automation systems and workflows

  • Integration with Third-Party Platforms

  • Ongoing support, maintenance, and optimization

  • Training and consultation on AI service usage

3.2 Service Limitations

You acknowledge and agree that:

  • AI Services are technological tools that may not be 100% accurate in all situations

  • AI responses are generated based on Training Data and algorithms, and may occasionally produce unexpected or incorrect outputs

  • Our AI Services are designed to assist your business operations but do not replace human judgment in critical decisions

  • We continuously work to improve AI accuracy but cannot guarantee perfect performance in every interaction

  • AI Services depend on third-party infrastructure, internet connectivity, and external platforms beyond our direct control

3.3 Modifications to Services

We reserve the right to modify, update, or discontinue any aspect of our services with reasonable notice to you. We will make commercially reasonable efforts to minimize disruption when making changes.

4. PAYMENT TERMS

4.1 Fees and Charges

You agree to pay:

  • Setup Fee: A one-time fee for initial configuration and deployment, as specified in your service agreement or invoice

  • Monthly Recurring Fee: An ongoing monthly subscription fee, billed in advance on the same day each month

  • Additional Fees: Any usage-based charges, overage fees, or costs for additional services as outlined in your service agreement

4.2 Payment Method

Payment must be made by credit card, debit card, bank transfer, or other payment methods we accept. By providing payment information, you authorize us to charge your payment method for all applicable fees.

4.3 Billing Cycle

Monthly Recurring Fees are billed in advance on a monthly basis. Your billing cycle begins on the date your services are activated. Subsequent charges occur on the same calendar day each month (or the last day of the month if your activation date does not exist in a particular month).

4.4 Late Payment

If payment is not received within 7 days of the due date:

  • We may suspend your access to services until payment is received

  • We may charge a late fee of £25 or 5% of the outstanding amount, whichever is greater

  • We may terminate your services if payment remains outstanding for 30 days

4.5 Price Changes

We reserve the right to change our pricing with at least 30 days written notice. Price changes will take effect at the start of your next billing cycle after the notice period. Your continued use of services after a price change constitutes acceptance of the new pricing.

4.6 Taxes

All fees are exclusive of taxes. You are responsible for paying all applicable taxes, including VAT, sales tax, or other governmental charges associated with your use of our services. If we are required to collect or pay taxes, those amounts will be added to your invoice.

5. REFUND POLICY

5.1 Setup Fees

Setup Fees are non-refundable once work has commenced on your project. This includes initial consultations, configuration planning, and any development work.

5.2 Monthly Recurring Fees

(a) Monthly Recurring Fees are non-refundable once the billing period has begun

(b) If you cancel your services mid-month, you will retain access until the end of your current billing period, but no refund will be provided for unused days

(c) We do not provide pro-rated refunds for partial months

5.3 Service Issues

If you experience a service outage or technical issue that violates our Service Level Agreement (Section 11), you may be eligible for service credits as specified in the SLA. Service credits are your sole remedy for service disruptions.

5.4 Discretionary Refunds

In exceptional circumstances, we may provide a refund at our sole discretion. Such refunds are not guaranteed and are evaluated on a case-by-case basis.

6. CLIENT RESPONSIBILITIES

6.1 Training Data

You are responsible for:

  • Providing accurate, complete, and lawful Training Data for your AI Services

  • Ensuring Training Data does not violate any laws, regulations, or third-party rights

  • Reviewing and approving AI responses and behaviors before deploying services to your customers

  • Updating Training Data as your business needs change

  • Ensuring Training Data does not contain discriminatory, harmful, or illegal content

6.2 Compliance with Laws

You must:

  • Comply with all applicable laws regarding telephone communications, including consent requirements for automated calls and text messages

  • Obtain proper consent from individuals before contacting them via AI Voice Agents or chatbots where legally required

  • Comply with data protection laws, including the UK GDPR and Data Protection Act 2018

  • Honor opt-out requests and maintain do-not-contact lists as required by law

  • Comply with the Privacy and Electronic Communications Regulations (PECR) and other relevant UK telecommunications regulations

  • Ensure your use of AI Services complies with industry-specific regulations applicable to your business

6.3 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • All activities that occur under your account

  • Notifying us immediately of any unauthorized access or security breach

  • Implementing reasonable security measures for systems that integrate with our services

6.4 Third-Party Platform Compliance

If you use our services with Third-Party Platforms:

  • You must comply with the terms of service of those platforms

  • You are responsible for maintaining active accounts and licenses for Third-Party Platforms

  • You acknowledge that we are not responsible for changes, disruptions, or terminations of Third-Party Platforms

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Our Intellectual Property

We retain all rights, title, and interest in:

  • Our AI technology, algorithms, software, and systems

  • Our proprietary methodologies, frameworks, and processes

  • Any pre-existing intellectual property used in providing services

  • Improvements, modifications, or derivatives of our technology developed during the course of providing services to you

7.2 Client Intellectual Property

You retain all rights to:

  • Your business name, branding, trademarks, and logos

  • Client Data and Training Data you provide

  • Your pre-existing intellectual property

7.3 Deliverables

We retain all rights, title, and interest in:

(a) Upon full payment of all fees, you receive a limited, non-exclusive, non-transferable license to use the Deliverables for your internal business purposes

(b) You may not resell, redistribute, or sublicense the Deliverables to third parties without our written permission

(c) You may not reverse-engineer, decompile, or attempt to extract source code from our AI systems

(d) Custom configurations and workflows created specifically for your business are licensed to you, but the underlying technology remains our property

7.1 Our Intellectual Property

We may use your company name, logo, and general description of services provided as a case study or portfolio piece unless you specifically request otherwise in writing.

8. DATA PRIVACY AND SECURITY

8.1 Data Protection

We are committed to protecting your data and complying with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

8.2 Data Processing

(a) We process Client Data solely to provide services to you and as described in our Privacy Policy

(b) You are the data controller for any personal data processed through AI Services

(c) We act as a data processor when handling personal data on your behalf

(d) We will enter into a Data Processing Agreement upon request if required by law

8.3 Data Security

We implement reasonable technical and organizational measures to protect data, including:

  • Encryption of data in transit and at rest where appropriate

  • Access controls and authentication mechanisms

  • Regular security assessments and updates

  • Backup and disaster recovery procedures

8.4 Data Retention

(a) We retain Client Data for as long as necessary to provide services

(b) Upon termination, we will delete or return your data within 30 days unless legally required to retain it

(c) You may request deletion of your data at any time, subject to our legal obligations

8.5 Data Breaches

In the event of a data breach affecting your data, we will notify you without undue delay and in accordance with applicable legal requirements.

8.6 Third-Party Data Processors

We may use third-party service providers to help deliver our services. We ensure such providers have appropriate security and privacy safeguards in place.

We may use third-party service providers to help deliver our services. We ensure such providers have appropriate security and privacy safeguards in place.

We may use third-party service providers to help deliver our services. We ensure such providers have appropriate security and privacy safeguards in place.

9. LIMITATION OF LIABILITY

9.1 Service Warranty Disclaimer

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • Services will be uninterrupted, error-free, or completely secure

  • AI Services will produce accurate results in every situation

  • Defects will be corrected within any specific timeframe

  • Services will meet your specific business requirements or expectations

9.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES

(b) OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY

(c) THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

9.3 AI-Specific Limitations

You acknowledge that AI Services may:

  • Produce responses that are incorrect, inappropriate, or inconsistent with your business policies

  • Fail to understand complex or ambiguous customer requests

  • Experience performance variations based on factors including accent, speech patterns, or text complexity

  • Depend on third-party AI models and services beyond our control

WE ARE NOT LIABLE FOR DAMAGES RESULTING FROM:

  • AI-generated responses or actions

  • Customer dissatisfaction with AI interactions

  • Lost business opportunities due to AI Service limitations

  • Misunderstandings or miscommunications by AI Services

9.4 Exceptions

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded or limited under applicable law

10. INDEMNIFICATION

10.1 Client Indemnification

You agree to indemnify, defend, and hold harmless StreamLine Marketing, its officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

  • Your use of our services

  • Your violation of these Terms

  • Your violation of any applicable laws or regulations

  • Client Data or Training Data you provide

  • Your communications with customers or third parties using our AI Services

  • Infringement of third-party intellectual property rights by your content or Training Data

  • Claims that your use of AI Services violated consumer rights, privacy laws, or communications regulations

10.2 Our Indemnification

We agree to indemnify you against third-party claims that our proprietary technology directly infringes a valid UK patent, copyright, or trademark, provided that:

  • You notify us promptly of any such claim

  • You give us sole control of the defense and settlement

  • You provide reasonable cooperation in the defense

10.3 Indemnification Process

The indemnified party must:

  • Provide prompt written notice of any claim

  • Allow the indemnifying party to control the defense and settlement

  • Provide reasonable cooperation and assistance

11. SERVICE LEVEL AGREEMENT AND UPTIME

11.1 Uptime Commitment

We commit to maintaining 99.0% uptime for our AI Services on a monthly basis, calculated as follows:

Uptime Percentage = (Total Minutes in Month - Downtime Minutes) / Total Minutes in Month × 100

11.2 Exclusions from Downtime

Downtime does not include unavailability due to:

  • Scheduled maintenance (with at least 48 hours notice)

  • Emergency maintenance (for critical security or performance issues)

  • Failures of Third-Party Platforms or internet service providers

  • Issues caused by your equipment, network, or software

  • Your violation of these Terms

  • Force majeure events (Section 16)

11.3 Service Credits

If we fail to meet the 99.0% uptime commitment in any calendar month:

  • 98.0% - 98.9% uptime: 5% service credit

  • 95.0% - 97.9% uptime: 10% service credit

  • Below 95.0% uptime: 25% service credit

Service credits are calculated as a percentage of your Monthly Recurring Fee for the affected month and will be applied to your next invoice.

11.4 Claiming Service Credits

To receive service credits, you must:

  • Submit a request within 30 days of the end of the month in which downtime occurred

  • Provide details of the outage you experienced

  • Have a paid account in good standing

Service credits are your sole remedy for service availability issues.

11.5 Monitoring and Support

(a) We monitor our systems 24/7 for availability and performance

(b) You can report service issues via email at [email protected]

(c) We will acknowledge critical issues within 4 business hours

(d) We will provide regular updates on service status and incident resolution

12. THIRD-PARTY INTEGRATIONS

12.1 Third-Party Platform Dependencies

Our services may integrate with Third-Party Platforms including but not limited to:

  • GoHighLevel

  • CRM systems

  • Telephony providers

  • Messaging platforms

  • Email marketing services

  • Payment processors

12.2 Third-Party Terms

(a) You are responsible for complying with the terms of service of all Third-Party Platforms

(b) You must maintain active accounts, licenses, and subscriptions for Third-Party Platforms as required

(c) We are not responsible for fees charged by Third-Party Platforms

12.3 Third-Party Availability

(a) We do not guarantee uninterrupted availability of Third-Party Platforms

(b) Changes to Third-Party Platform APIs, features, or pricing may affect our services

(c) We will make reasonable efforts to adapt to Third-Party Platform changes but are not liable for disruptions caused by such changes

12.4 No Endorsement

Our integration with Third-Party Platforms does not constitute an endorsement. You are responsible for evaluating the suitability and security of Third-Party Platforms for your business.

13. TERM AND TERMINATION

13.1 Service Term

Your service agreement begins on the date services are activated and continues on a month-to-month basis until terminated by either party in accordance with these Terms.

13.2 Termination by Client

You may terminate services at any time by providing written notice to [email protected]. Termination will take effect at the end of your current billing period. You will not receive a refund for any unused portion of the current billing period.

13.3 Termination by Us

We may terminate your services immediately if:

  • You fail to pay fees when due and payment remains outstanding for 30 days

  • You materially breach these Terms and fail to remedy the breach within 14 days of written notice

  • You use services for illegal purposes or in violation of applicable laws

  • You engage in abusive, harmful, or fraudulent conduct

  • Your use of services creates security risks or operational problems

We may also terminate services with 30 days written notice for any reason.

13.4 Effect of Termination

Upon termination:

  • Your access to services will be discontinued

  • You must pay any outstanding fees

  • We will cease processing Client Data

  • You will have 30 days to export your data before it is deleted

  • All licenses granted to you under these Terms will terminate

  • Sections that by their nature should survive termination will continue (including payment obligations, intellectual property, limitation of liability, and dispute resolution)

13.5 Data Retrieval

You may request an export of your Client Data and configurations within 30 days of termination. After this period, we may permanently delete your data. We may charge a reasonable fee for data export assistance.

14. DISPUTE RESOLUTION

14.1 Informal Resolution

Before initiating formal proceedings, we both agree to first attempt to resolve any dispute through good-faith negotiations. You may contact us at [email protected] to initiate the resolution process.

14.2 Arbitration

If we cannot resolve a dispute through informal negotiations within 30 days, we both agree to resolve the dispute through binding arbitration rather than in court, except as specified in Section 14.4.

Arbitration terms:

  • Arbitration will be conducted by a single arbitrator under the rules of a recognized UK arbitration body

  • Arbitration will take place in the United Kingdom

  • The arbitrator decision will be final and binding

  • Each party will bear its own costs unless the arbitrator determines otherwise

  • UK law will govern the arbitration

14.3 Class Action Waiver

You agree that any arbitration or legal proceeding will be conducted on an individual basis only. You waive any right to participate in a class action, collective action, or representative proceeding.

14.4 Exceptions to Arbitration

Either party may seek injunctive relief in court for:

  • Intellectual property infringement

  • Unauthorized access to systems or data

  • Violations that require immediate court intervention

14.5 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

14.6 Jurisdiction

For matters not subject to arbitration, both parties consent to the exclusive jurisdiction of the courts of England and Wales.

15. COMPLIANCE WITH TELEPHONE AND COMMUNICATION REGULATIONS

15.1 Consent Requirements

When using AI Voice Agents or other communication services:

  • You must obtain proper consent before contacting individuals where required by law

  • You must comply with the Privacy and Electronic Communications Regulations (PECR)

  • You must honor opt-out requests promptly

  • You must maintain and respect do-not-contact lists

15.2 Calling and Messaging Practices

You agree to:

  • Not use services for illegal, harassing, or abusive communications

  • Provide accurate caller ID information where required

  • Honor "quiet hours" restrictions (typically 9 AM - 9 PM local time)

  • Identify automated calls as such when legally required

  • Provide a clear opt-out mechanism in all communications

15.3 Recording and Monitoring

(a) You are responsible for complying with call recording laws and regulations

(b) You must provide appropriate notice if calls are recorded

(c) You must obtain consent for recording where legally required

15.4 Do Not Call Lists

You must comply with all applicable do-not-call registries and regulations, including maintaining your own suppression lists and checking against official do-not-call databases where applicable.

15.5 Regulatory Compliance

You acknowledge that telephone and electronic communications are heavily regulated and you are responsible for ensuring your use of our services complies with:

  • Ofcom regulations

  • PECR (Privacy and Electronic Communications Regulations)

  • UK GDPR and Data Protection Act 2018

  • Any industry-specific regulations applicable to your business

15.6 Suspension for Non-Compliance

We reserve the right to immediately suspend your services if we reasonably believe you are using them in violation of communications regulations. Such suspension will not entitle you to a refund.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms, together with any service agreements, order forms, and our Privacy Policy, constitute the entire agreement between you and StreamLine Marketing regarding our services and supersede all prior agreements and understandings.

16.2 Amendments

We may modify these Terms at any time by posting updated Terms on our website. We will provide notice of material changes via email or through our service interface at least 30 days before the changes take effect. Your continued use of services after changes become effective constitutes acceptance of the modified Terms.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver will be effective unless in writing and signed by an authorized representative.

16.4 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

16.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.

16.6 Force Majeure

Neither party will be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, riots, labor disputes, governmental actions, internet or telecommunications failures, or cyberattacks. The affected party must notify the other party promptly and make reasonable efforts to resume performance.

16.7 Independent Contractor

You and StreamLine Marketing are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship.

16.8 Notices

All notices under these Terms must be in writing and sent to:

StreamLine Marketing

Email: [email protected]

Notices to you will be sent to the email address associated with your account. You are responsible for keeping your contact information current.

16.9 No Third-Party Beneficiaries

These Terms are for the benefit of you and StreamLine Marketing only and do not create any rights for third parties.

16.10 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

16.11 Interpretation

(a) "Including" means "including but not limited to"

(b) Singular includes plural and vice versa

(c) "Days" means calendar days unless otherwise specified

(d) "Writing" or "written" includes email communication

17. CONTACT INFORMATION

If you have questions about these Terms or our services, please contact us:

StreamLine Marketing
Email: [email protected]
Website: streamlinemarketing.org
United Kingdom

18. ACKNOWLEDGMENT

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

StreamLine Marketing

AI voice agents, chatbots and automation – United Kingdom

© 2026 StreamLine Marketing. All rights reserved.